Admin Assistant/Customer Advisor

Responsibilities:

Respond to inquiries and follow up on pending email communications. Create emails for hosts and organise document folders for easy access and retrieval. Utilise LinkedIn, Indeed, Glassdoor, and direct client websites to send applications for potential client proposals. Schedule and coordinate meetings with clients. Use ChatGPT to assist in modifying and optimising proposals. Create and maintain documents using Microsoft Word and Excel, incorporating AI for optimisation. Assist with various administrative tasks as needed. Efficiently surf and navigate the web. Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly and professionally. Resolve customer issues and complaints with empathy and efficiency. Provide accurate information about products, services, and company policies. Assist customers with order placement, tracking, and returns. Maintain detailed and accurate records of customer interactions and transactions. Work with team members and other departments to resolve complex issues and ensure customer satisfaction. Anticipate customer needs and offer solutions to enhance their experience. Gather customer feedback to identify areas for improvement and contribute to service enhancements. Meet or exceed performance targets and service level agreements.

Requirements:

Minimum of 1 year of work experience Familiar with Microsoft Office packages. Preferable age between 22 - 28 Preferred typing speed of 30-35 WPM. Excellent interpersonal communication skills. NYSC members are encouraged to apply. Ability to work independently and manage pressure effectively. Preferably a Male candidate Must be computer literate

Note: This is not a remote job