Customer Service Engineer

• Handle customer complaints and coordinate quality-related communication with customers.
• Prepare and submit 8D reports, corrective actions, and required quality documents.
• Coordinate with internal departments to investigate quality issues and implement corrective actions.
• Monitor the progress and effectiveness of corrective and preventive actions.
• Support customer visits, audits, and quality meetings.
• Review customer requirements and communicate them to relevant departments.
• Monitor customer quality performance, including PPM and complaint trends.
• Prepare quality reports and present customer quality status to management.
• Support APQP, PPAP, engineering changes, and customer quality documentation.
• Perform other duties as assigned by the Quality Assistant Manager.

Qualifications: Male, aged 25–40 years. Bachelor's degree. Experience in customer complaint handling, 8D reports, and customer audits. Minimum 2 years of experience in QA/QC or Customer Quality in the automotive industry. Experience in customer communication and cross-functional coordination is preferred. Knowledge of IATF 16949 and Automotive Core Tools. Good command of both Thai and English. Strong interpersonal and communication skills; able to work effectively with people from diverse backgrounds. Open to feedback and capable of resolving challenges and issues within the organization. Able to commute to work independently. Available to start immediately will be given special consideration.