supervisor
Job Summary Responsible for supervising daily operations, coordinating staff duties, maintaining service standards, and ensuring customer satisfaction. Support sales activities, maintain good customer relationships, and assist management in achieving business targets and operational efficiency. Responsibilities Supervise daily operations and ensure staff perform their duties efficiently.
Organize staff work schedules, allocate duties, and monitor work performance.
Monitor customer service standards and ensure a positive customer experience.
Handle customer enquiries, feedback, and complaints professionally.
Assist in promoting the company's products and services to increase sales and customer retention.
Maintain good relationships with existing customers and support efforts to attract new customers.
Coordinate with management and team members to achieve sales targets and business objectives.
Monitor workplace cleanliness, organization, and compliance with company policies and procedures.
Report operational issues to management and assist in implementing improvements.
Support staff training and ensure employees follow established service standards.
- SKILLS
Staff supervision and team coordination
Customer service and relationship management
Sales and promotional support
Communication and interpersonal skills
Problem-solving and complaint handling
Staff scheduling and task allocation
Daily operations management
Time management and organizational skills
Teamwork and independent working ability