Senior Technical Solutions Engineer

Accountabilities: As a Senior Technical Solutions Engineer, you will act as a technical advisor throughout customer engagements, helping organizations deploy, integrate, and optimize security and compliance solutions. You will combine engineering knowledge with strong communication skills to support adoption, enablement, and long-term customer success.

Provide post-sales technical onboarding support to help customers achieve production readiness and successful platform adoption.

Assist customers and partners with deployments across various environments, including Docker and Kubernetes-based infrastructures.

Lead solution workshops to understand customer requirements, business objectives, and technical challenges while developing effective strategies.

Build Python scripts and technical solutions to support customer data loading, automation, and integrations with external platforms.

Develop, maintain, and document integration scripts that improve platform extensibility and support customer use cases.

Demonstrate technical solutions during customer engagements and support sales activities through product demonstrations.

Deliver customer training sessions, technical documentation, example code, and hands-on exercises to improve user enablement.

Collaborate with product teams by sharing customer feedback, testing new features, and influencing future enhancements.

Partner with customer success teams to increase platform adoption and identify opportunities for expansion.

Provide responsive technical support by troubleshooting issues and guiding customers toward effective resolutions.

Communicate technical requirements and insights across engineering, product, and customer-facing teams.

Requirements:

The ideal candidate is an experienced technical solutions professional with a strong software engineering background and the ability to bridge customer needs with technical solutions. You should be comfortable working with enterprise software, integrations, cloud environments, and complex technical challenges.

Bachelor’s degree in Computer Science, Engineering, or a related technical field with relevant professional experience, or equivalent practical expertise.

10+ years of relevant experience with a bachelor’s degree, or 7+ years with a master’s degree.

5+ years of software engineering experience.

Proven experience working in technical services, solutions engineering, or similar customer-facing technical roles.

Experience in enterprise software, B2B SaaS, cybersecurity, governance, risk, and compliance environments is preferred.

Strong proficiency in scripting languages such as Python or Bash, with experience in additional programming languages such as C#, Golang, Rust, Angular, SQL, TypeScript, Java, or JavaScript.

Experience developing integrations through APIs, REST services, data transformations, and custom scripts.

Familiarity with Python-based frameworks and automation solutions; experience with Python, Go, or Rust integrations is a plus.

Knowledge of cloud platforms such as AWS, GCP, or Azure.

Experience working with structured and unstructured data exchange and manipulation.

Strong requirements gathering skills and the ability to translate business needs into technical solutions.

Excellent troubleshooting, analytical thinking, and problem-solving abilities.

Strong communication skills with the ability to explain complex technical concepts clearly to customers and internal stakeholders.

U.S. citizenship required, with eligibility to complete background checks and required screenings.

Benefits:

Remote work flexibility.

Opportunity to work on meaningful cybersecurity, risk, and compliance challenges.

Collaborative environment with engineering, product, and customer success teams.

Ability to directly influence customer outcomes and product improvements.

Opportunity to work with modern technologies, integrations, and automation solutions.

Professional growth opportunities within a fast-moving technology organization.

Exposure to complex enterprise environments and innovative security solutions.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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