Implementation Consultant (AI SaaS)

Accountabilities: Lead end-to-end customer implementations from discovery and planning through configuration and go-live

Conduct discovery sessions and workshops to understand client QA processes and define solution requirements

Translate complex business workflows into scalable AI-driven configurations within the platform

Deliver customer training sessions and ensure successful onboarding and product adoption

Collaborate with Customer Success, Sales, Product, and Technical teams to ensure seamless delivery

Identify project risks, manage timelines, and ensure successful implementation milestones are met

Act as a trusted advisor to customers, guiding best practices for AI-enabled quality management

Gather customer insights and feedback to inform product improvements and future enhancements

Support continuous improvement of implementation methodologies and internal delivery practices

Ensure customers are fully enabled and self-sufficient post-implementation

Requirements:

Experience in implementation, consulting, solutions engineering, onboarding, or technical customer success roles within SaaS or technology environments

Strong understanding of AI concepts, including Large Language Models, and ability to explain them clearly to technical and non-technical audiences

Excellent communication skills, both written and verbal, with strong attention to detail

Proven ability to run workshops, engage stakeholders, and manage complex customer relationships

Strong analytical mindset with ability to break down and solve complex business problems

Experience working cross-functionally with Product, Sales, and Customer Success teams

Ability to manage multiple implementations and prioritize effectively in a fast-paced environment

Customer-centric mindset focused on enabling independence rather than dependency

Bonus: experience in contact center technology, QA platforms, CCaaS, workforce engagement, or AI-driven process transformation

Benefits:

Competitive compensation range: $85,000 – $105,000 USD based on experience

Fully remote role within the United States with flexible working hours

Monthly home office and co-working space allowances

Work-from-anywhere flexibility for up to 6 weeks per year

23 days of PTO plus US public holidays and paid birthday off

Paid volunteer day each year

Company sick pay (up to 8 weeks)

Health insurance, life insurance, and mental health support coverage

401(k) retirement plan with employer contribution

Opportunity to shape AI-powered SaaS implementations in a high-growth environment

Strong cross-functional collaboration and influence on product evolution

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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