Desktop Support engineer

Provide technical support for Windows and macOS devices. Assist users with IT-related issues, including software installation, login issues, and connectivity problems. Troubleshoot hardware and software issues efficiently. Ensure software applications are properly configured and operate smoothly. Support network, printer, and peripheral-related issues as required. Escalate unresolved technical issues to higher-level support when necessary. Maintain accurate logs of support requests, troubleshooting activities, and resolutions.