Operations & Admin

Your tasks

• End-to-End Administrative Ownership: Take full control of daily admin workflows, student enrollment tracking, attendance rosters, and class scheduling.
• Funnel & Payment Streamlining: Oversee the transition from trial to registration, ensuring payment workflows are frictionless and follow-ups happen rapidly.
• Operational Continuity: Serve as the reliable internal anchor of the business, coordinating directly with coaches and management to ensure structural stability across all locations.

Requirements

• Meticulous Precision: With no one else buffering the admin desk, this person must have zero tolerance for dropped tasks, delayed follow-ups, or unorganized class rosters.
• Calm Under Pressure: They must be capable of managing a high volume of shifting schedules, parent inquiries, and logistical moving parts without letting operations collapse.
• Process-Oriented Problem Solver: They don't just execute tasks; they actively fix friction points (such as confusing payment links or rigid replacement structures) to make the customer journey seamless.

Other

3. What Success Looks Like (KPIs & Milestones)

• Zero Admin Backlog: Maintaining 100% response rates on inquiries and trial bookings within a strict 24-hour window.
• Frictionless Payment & Onboarding: Completely eliminating drop-offs caused by confusing payment processes or delayed registration links.
• Operational Stability: Providing a rock-solid internal foundation that allows management and coaches to focus entirely on student quality and retention without worrying about backend administrative chaos.