Key Accounts Specialist - Health & Beauty

Who we are:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain .

Job Summary:

The Key Accounts Specialist (enables strong key account execution by ensuring sales governance, customer performance visibility, promo/commercial tracking, and clean, audit able reporting. The role supports the KAM in driving profitable growth across assigned accounts by maintaining accurate account scorecards, monitoring pricing/promo effectiveness, liaising and reviewing Beauty Promoter activities and coordinating cross-functional follow-ups with Commercial, Finance, and Stores.

Job Responsibilities:

Sales & Vendor Reporting:

• Prepare weekly and monthly sales trackers for assigned vendors (sales vs target, growth vs LY, top SKUs, basic variance notes).
• Update standard templates/dashboards and ensure numbers are consistent with shared source files.
• Maintain historical performance files and ensure clean naming/version control.

Promotions & Activation Coordination:

• Maintain a promo and tie-up tracker: vendor, mechanics, dates, participating stores, and status.
• Support activation rollout by coordinating with stores/retail ops for confirmations (participation, dates, basic execution checks).
• Collect execution feedback (store confirmations, photos if applicable, comments) and summarize key issues for the KAM.

Store Tie-ups Follow-up:

• Create and circulate store communication notes as shared by KAM (activation details, timelines, what stores need to do).
• Follow up with store teams for completion status and escalate delays/risks to the KAM.
• Maintain a closure log for each tie-up (started, completed, pending items).

Listing & Item Data Tracking:

• Maintain simple trackers for new SKU listings / delisting / barcode or pack updates for vendor items.
• Coordinate status updates with relevant teams (Category/Merchandising/Supply Chain/Stores) and keep the KAM informed.
• Flag basic master data issues that impact reporting (duplicate items, missing mapping, incorrect store tagging).

Stock & Readiness Inputs:

• Track basic availability flags for planned promotions (e.g., “stock risk” / “ok”) based on inputs from Supply Chain/Stores.
• Escalate stock-out risks, delayed delivery, or store readiness issues to the KAM for action.

Documentation & Admin for Vendor Reviews:

• Prepare meeting packs using existing formats (agenda, tracker extracts, promo calendar, action log).
• Record minutes and maintain action trackers for vendor/internal meetings, ensuring follow-ups are sent and updated.

General Sales Ops Support:

• Support ad-hoc data requests from KAM (store-wise sales extracts, promo participation lists, simple comparisons).
• Maintain a shared folder structure for vendor documents, trackers, approvals shared by KAM, and execution evidence.

Functional/Technical Competencies:

• Sales Reporting & Data Accuracy
• Excel & Tracker Management
• Promotion & Retail Execution Tracking
• Coordination & Follow-up Discipline
• Documentation & Governance

Finance Pillar:

• Sales vs Target % (assigned vendors)
• Promo budget variance % (budget vs actual)
• GM impact tracking (GM AED/GM%) for promos
• Claims/credit note pack submission cycle time (days)
• Report accuracy % (error-free)

Customer:

• Store participation % (planned vs confirmed)
• On-time activation execution %
• Promo compliance % (basic execution)
• Vendor query closure SLA %Issue closure % within SLA

Process:

• On-time reporting % (weekly/monthly)
• Tracker completeness % (mandatory fields)
• Action closure % by due date
• Documentation completeness % (approvals + evidence)