MIS Associate

Entity :  Genser Energy Ghana Limited (GEGL)  

Position :  Management Information System (MIS) Associate  

Division   / Department : Organisational Development  / IT& MIS,  

Location : Takoradi Ghana (West Africa)   

Report Directly to :  Senior MIS Associate  

Designation Level :  Sectional  Head  

OBJECTIVE:  The  MIS Associate will support the Managed Information Systems function by analysing business processes, gathering requirements, and delivering data-driven and technology-enabled solutions. The role plays a key part in improving operational efficiency through reporting, automation, and low-code application development, with a strong focus on the Microsoft Power Platform (PowerApps, Power Automate, Power BI). In addition, the role carries a product management support dimension - coordinating system enhancements, contributing to platform roadmap prioritization, and acting as the bridge between business users and development teams to ensure internal systems evolve in line with operational needs.  

Key Responsibilities:  

Business Analysis & Requirements Gathering  

Engage with business stakeholders to understand operational processes, challenges, and requirements  

Document business requirements, workflows, and functional specifications  

Translate business needs into technical solutions in collaboration with IT/MIS teams  

Support process improvement initiatives across departments  

Digital Solutions & Automation Support  

Design and develop  low-code  applications and workflows  using Microsoft PowerApps  

Build and  maintain  automated workflows using Power Automate  

Develop dashboards and reports using Power BI  

Support the integration of Power Platform solutions with SharePoint, Excel, and other enterprise systems  

Maintain and enhance existing Power Platform solutions  

Data & Reporting  

Support development and maintenance of MIS reports and dashboards  

Ensure data accuracy, consistency, and integrity across systems  

Assist  in data collection, validation, and analysis to support decision-making  

Work with teams to define KPIs and reporting requirements  

System & Process Improvement  

Identify  opportunities for automation and digitisation of manual processes  

Support implementation of new systems and enhancements to existing platforms  

Participate in testing (UAT), deployment, and user training  

Stakeholder Support  

Provide day-to-day support to business users on MIS tools and solutions  

Deliver user training and documentation for developed solutions  

Act as a bridge between business users and technical teams  

Product Management Support & System Enhancement  

Support the product management function by coordinating system enhancement requests from business users across all SBUs  

Contribute to internal platform roadmap prioritization gathering, documenting, and presenting business cases for new features and improvements  

Coordinate release cycles, including UAT planning, user communication, and post-release support  

Monitor system performance and user adoption,  identifying  gaps and feeding insights back into the roadmap  

BUDGETING  

Support with the preparation of the monthly budget.   

Contribute to the management of all budget items, including cost control and expenditure forecasting.  

Contribute to ensuring that the budget is in line with the department’s scheduled activities.  

ORGANIZATIONAL DEVELOPMENT  

Supervise the team to execute assigned projects within deadlines and budget.   

Carry out performance appraisals and development plans with subordinate staff.   

Coordinate the leave schedule of subordinate staff.  

Knowledge & Experience:  

Bachelor's degree in information systems , Business, Data Analytics, or a related field  

2–4 years of experience in a Business Analyst, MIS, or similar role  

Experience working in a corporate or operational environment  

Hands-on experience with Microsoft PowerApps and Power BI  

Strong  proficiency  in Excel (advanced level preferred)  

Experience with SharePoint and the Microsoft 365 ecosystem  

Basic understanding of data structures and databases  

COMPETENCIES:  

Proactivity: Ability to  identify  complex technical challenges and develop effective solutions in various situations.  

Technical Issue Management: Ability to address technical issues in a fast-paced, evolving business environment.  

Effective Communication: Ability to communicate clearly and consistently.  

Diligent Project Management: Ability to manage multiple projects and deliver results on time.  

Efficiency Focus: Ability to navigate complexities and enhance efficiency through the effective use of technology.  

Organizational Skills: Strong planning, organizational, and time management abilities, with experience coordinating activities across diverse disciplines.