retail store supervisor

Education:

College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year. or equivalent experience.

Work setting:

• Retail business.
• Food service establishment.

Tasks:

• Supervise staff (apprentices, stages hands, design team, etc.).
• Assign sales workers to duties.
• Hire and train or arrange for training of staff.
• Order merchandise.
• Authorize return of merchandise.
• Establish work schedules.
• Sell merchandise.
• Prepare reports on sales volumes, merchandising and personnel matters.
• Resolve issues that may arise, including customer requests, complaints and supply shortages.
• Organize and maintain inventory.
• Supervise and co-ordinate activities of workers.
• Manage cash.
• Conduct performance reviews.
• Address customers' complaints or concerns.
• Train staff in job duties, sanitation and safety procedures.
• Supervise and co-ordinate activities of staff who prepare and portion food.
• Supervise baking personnel and kitchen staff.
• Prepare and submit reports.
• Prepare budget and cost estimates.
• Maintain records of stock, repairs, sales and wastage.
• Establish methods to meet work schedules.
• Estimate ingredient and supplies required for meal preparation .
• Ensure that food and service meet quality control standards.
• Hire food service staff.
• Requisition food and kitchen supplies.

Supervision:

5-10 people.

• Cashiers.
• Grocery clerks and shelf stockers.
• Retail salespersons and sales clerks.
• Working groups.
• Staff in various areas of responsibility.
• Food service counter attendants and food preparers.
• Food and beverage servers.

Work conditions and physical capabilities:

• Fast-paced environment.
• Work under pressure.
• Tight deadlines.
• Handling heavy loads.
• Manual dexterity.
• Attention to detail.
• Combination of sitting, standing, walking.
• Walking.
• Ability to distinguish between colours.
• Sitting.
• Standing for extended periods.
• Bending, crouching, kneeling.
• Physically demanding.

Personal suitability:

• Accurate.
• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Flexibility.
• Organized.
• Reliability.
• Team player.
• Dependability.
• Excellent written communication.
• Initiative.
• Judgement.
• Ability to multitask.

Screening questions:

Do you have experience working in this field?.

Employment terms options:

• Early morning.
• Evening.
• Shift.

Experience:

2 years to less than 3 years.

Employment terms options:

• Morning.
• Night.
• Day.
• Weekend.

Health benefits:

• Health care plan.

Financial benefits:

• Group insurance benefits.
• Life insurance.
• Registered Retirement Savings Plan (RRSP).

Other benefits:

• Deferred Profit Sharing Plan (DPSP).
• Free parking available.
• Learning/training paid by employer.
• Other benefits.

Support for newcomers and refugees:

• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) .
• Supports newcomers and/or refugees with foreign credential recognition.
• Does not require Canadian work experience.

Support for youths:

• Offers on-the-job training tailored to youth.
• Offers mentorship, coaching and/or networking opportunities for youth.
• Provides awareness training to employees to create a welcoming work environment for youth.

Support for Veterans:

• Participates in a government or community program or initiative that supports Veterans .
• Supports Veterans in translating their military skills and experience into the language of the civilian job market .

Support for mature workers:

• Applies hiring policies that discourage age discrimination .
• Provides staff with awareness training to create a welcoming work environment for mature workers .
• Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.) .
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities) .
• Offers resources to help mature workers plan their retir