Enterprise Account Representative

🏡 About Us

At eLEND, we’re modernizing mortgage by combining human expertise with innovative technology to create faster, more seamless lending experiences. Our wholesale channel is built on strong broker relationships, operational excellence, and a commitment to service. We invest in developing talent at every stage, creating opportunities for growth within a collaborative and high-performing environment.

✨ Why This Role Matters

As an Enterprise Account Representative , you are a foundational member of the Enterprise team, supporting broker relationships and ensuring a smooth, responsive experience across the wholesale channel. This role is designed as a growth opportunity for individuals entering or expanding within the mortgage industry. You’ll gain hands-on exposure to broker engagement, loan-level support, and operational coordination while working closely with senior team members. Your ability to stay organized, communicate effectively, and support day-to-day execution directly contributes to team efficiency and broker satisfaction.

🛠️ Key Responsibilities

Serve as a primary support contact for broker inquiries under the guidance of the Enterprise Account Executive

Provide timely, professional communication to brokers, loan officers, and processors

Manage inbound requests and assist with resolving routine questions, escalating more complex issues appropriately

Support outbound broker engagement efforts using CRM tools and communication platforms

Accurately log all broker interactions, requests, and follow-ups within the CRM

Assist in distributing product updates, rate changes, and program information to brokers

Support the creation and delivery of marketing and informational materials

Coordinate with internal operations teams to assist with loan-level support and ensure smooth workflows

Maintain organized records and ensure strong attention to detail across all tasks

Prioritize daily responsibilities to meet team deadlines and support overall productivity

Participate in team meetings, providing updates and actively learning from senior team members

Build foundational knowledge of mortgage products, programs, and the wholesale channel

Support additional tasks and initiatives as assigned

🎯 What You Bring

Foundational experience in customer service, support, or relationship-focused roles

Must have 3 years Mortgage experience

Strong interest in learning mortgage products, programs, and the wholesale lending environment

Clear and professional communication skills, both written and verbal

High level of organization with the ability to manage multiple tasks simultaneously

Comfort using CRM systems, email platforms, and standard business tools

Detail-oriented mindset with strong follow-through and accountability

Ability to work independently while also contributing to a team environment

Receptiveness to coaching, feedback, and continuous development

Positive attitude with a willingness to learn and take on new challenges

📆 A Day in the Life

Your day may include:

Responding to broker inquiries and providing support on basic loan or process-related questions

Logging and tracking all interactions within the CRM to ensure visibility and follow-up

Assisting with outreach efforts to maintain broker engagement

Sharing product updates, rate changes, and program information with brokers

Coordinating with internal teams to support loan-level questions or requests

Organizing documentation and maintaining accurate records

Supporting the Enterprise Account Executive with daily priorities and workflow management

Participating in team meetings to stay aligned and continue learning

💼 Work Environment

This role operates in a collaborative, team-oriented environment with close support from experienced leaders. Physical Requirements:

Prolonged periods of sitting and computer use

Frequent communication via phone, email, and virtual platforms

Ability to manage multiple digital workflows simultaneously

💰 Compensation & Benefits

Competitive compensation structure

Comprehensive health, dental, and vision coverage

401(k) plan

Paid time off and company holidays

Career development and growth opportunities within eLEND

🌈 Equal Opportunity for All

eLEND is committed to fostering an inclusive workplace where diverse perspectives are valued. We provide equal opportunities based on experience, capability, and potential, ensuring every team member has the ability to grow and succeed.