Change Management Lead

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

dunnhumby is looking for an Change Management Lead to join the team on a permanent basis. This role sits within our Retail Consulting function and plays a pivotal role in supporting the delivery of Tesco UK’s transformational strategy—embedding large-scale change programmes across Price, Promotion, Personalisation and Range to drive insight-led decision making.

This is a hybrid role based in our Hammersmith office.

Key accountabilities

Develop and deliver change management roadmaps and plans across multiple business areas and transformation programmes

Apply change management methodologies to guide stakeholders through the full change lifecycle, ensuring efficient and effective adoption

Assess business readiness and evaluate the scale and impact of change, implementing strategies to maximise adoption and minimise risk

Build and maintain strong relationships across dunnhumby and Tesco teams, including Commercial, Capability, Product and Technology stakeholders

Understand end-user needs, objectives and pain points to ensure change initiatives are relevant, practical and adopted at scale

Collaborate with project managers and subject matter experts to land change effectively, leveraging their expertise and networks

Partner with Tesco Product, Commercial and Capability teams to support delivery of the wider transformation vision

Balance detailed workstream knowledge with programme-wide oversight, ensuring consistency while maintaining clarity across complex initiatives

Lead and coordinate subject matter experts to deliver detailed outputs while simplifying messaging for different stakeholder audiences

Champion structured, insight-led ways of working that support long-term behavioural change and measurable business impact

Qualifications & Experience

Bachelor’s degree or equivalent practical experience

Strong experience in change management within a consulting or retail environment, ideally in a data-driven context

Proven track record of delivering change across complex, cross-functional programmes

Excellent stakeholder management and communication skills, with the ability to influence at all levels

Experience working with cross-functional teams including Product, Engineering, Analytics and Commercial

Ability to navigate ambiguity and bring structure and clarity to complex challenges

Agile mindset, with the ability to manage risk and adapt to changing priorities

Self-driven, proactive and comfortable operating in fast-paced environments

Familiarity with dunnhumby tools, data or methodologies is advantageous

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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