Interaction Analyst

CygnificB.V.Homepage

Cygnific B.V. Homepage

Interaction Analyst - Hybrid - - Amsterdam , Noord-Holland , Netherlands - €4,200 - €5,500 per month - Performance & Support

Job details Application Job description

Please note: due to the nature of this role and stakeholders involved, near native Dutch is a requirement.

Turn customer interactions into insights that drive meaningful change.

At Cygnific, every customer interaction is an opportunity to learn and improve. As our Interaction Analyst, you'll uncover valuable insights from customer conversations and transform them into recommendations that enhance customer experience, service quality, and operational performance.

Working closely with Operations, Quality, Learning & Development, Knowledge Management and our clients, you help us make smarter, data-driven decisions that create real business impact.

Please note: fluency in both Dutch and English is required for this role. What will you do?

As our Interaction Analyst, you'll be responsible for managing and optimising our interaction analytics platform while turning customer interaction data into actionable insights. You will:

• Analyse customer interactions to identify trends, risks, and improvement opportunities;
• Develop reports, dashboards, and performance insights for stakeholders;
• Translate complex data into clear recommendations and action plans;
• Partner with Operations, Quality, Learning & Development, Knowledge Management and clients to drive improvements;
• Monitor the impact of improvement initiatives and measure results;
• Manage and continuously improve our Verint Interaction Analytics platform -
• Contribute to enhancing customer experience, service quality, and operational excellence.

Who are you?

You are analytical, curious, and passionate about turning data into meaningful business improvements. You enjoy working with a variety of stakeholders and know how to translate insights into action. You h...