Operations Support - Mandarin

The Role The responsibility of the Sr. SME, Operations is responsible for providing policy expertise, operational support, and guidance to moderation teams within a fast-paced BPO environment.

Duties and Responsibilities

• Serve as the primary point of contact for policy-related questions and escalations from moderators and Team Leaders.
• Review and resolve complex, sensitive, or high-risk moderation cases.
• Support quality improvement...
• Bachelor’s or Associate’s graduate with 1-2 years of working experience
• Ability to motivate teams and rally the group toward organizational goals.
• Excellent oral and written communication skills.
• Passion for learning and creative problem-solving.
• Strong knowledge of cultural context in the user countries supported.
• Good knowledge of language of the countries supported is an advantage.
• Flexible 24/7 environment