Customer Service Manager - Mandarin

The Role The responsibility of the Operations Manager is for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

Duties and Responsibilities

• Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer satisfaction
• Establishing and managing...
• Candidate must have bachelor’s degree in operations management or related field.
• At least 04 years of professional experience in Operation Management/Customer Service in Call Center
• Must possess effective communication skills (written and verbal)
• Flexible 24/7 environment
• Ability to work under pressure
• Corporate and process mind
• Excellent communication and quality orientation

Location : 10th Floor, Flemington Tower, 182 Le Dai Hanh, District 11,...