order desk agent

Your tasks

The Sales Order Desk Team Member is responsible for coordinating the daily operations of the Sales Order Desk, serving as a key point of contact for Territory Sales Managers and dealership personnel. This role manages the entire sales order process from order entry to shipping in partnership with the Production Planning team to ensure efficient inventory management, accurate order fulfillment, and on-time product shipment.

• Daily operation of sales order desk, which includes order entry, order maintenance, and order revisions.
• Ensure orders are configured properly, utilizing extensive product knowledge and BOM structures.
• Manage sales with dealership personnel and Bourgault Territory Sales Managers to ensure accurate pricing and invoicing as it relates to sales programs, multi-unit discounts, and exchange rates.
• Schedule orders with Production Planning team in order to manage when units get assembled based on retail sales, order date, dealer location, and season of first use.
• Coordinate shipping of units and AMKs with dealerships.
• Maintain accurate records of inventory, which involves accurate maintenance of the sales reporter database, production schedule database, planned commons database and COINS database.
• Work at trade shows, field days, and dealer events as required.