Internship Customer Experience Strategy & Projects (all genders)

About Austrian Airlines AG

Discover a world full of possibilities. Make your professional dreams come true at Austrian Airlines. We are an open and warmhearted community where internationality and open-mindedness play a major role. Hospitality and service-orientation are our top priorities, we put people - our employees just like our guests - first. We are focusing on creating an inspiring working environment where everyone can feel at home. Together we can create unforgettable experiences and memories. Let's #CreateJourneysTogether 2 Internship Customer Experience Strategy & Projects (all genders) Every journey begins long before a plane takes off.

Because behind every special travel experience are ideas, innovative projects, and, above all, people.

WORKING HOURS: PART-TIME PREFERRED

Start: November 2026 - 6 to 12 months fixed-term

Tasks

Are you interested in strategy, innovation, and customer experience?

Would you like to develop new ideas and help bring them to life?

Are you eager to work with a motivated team to continuously improve our guests' travel experience?

Then you've come to the right place!

What you can expect:

• You'll work on strategic customer experience and innovation projects. From the idea through to business cases, prototyping, right to roll-out

• You'll be part of a project that brings new approaches to storytelling and customer engagement

• You'll gain insights into journey mapping, service design and strategic project management

• You'll work on high-profile projects that have a direct impact on the customer experience

• You'll produce market and trend analyses, benchmarking presentations and decision-making documents

• You'll collaborate with various departments

• You'll have autonomy and the freedom to contribute and implement your ideas

• You'll play an active role in shaping new internal engagement and communication initiatives and to support their implementation

Requirements

• You must be enrolled in school for the entire duration of the internship (a current certificate of enrollment must be included with your application)

• You are interested in customer experience, service design, and project management

• You work independently and in a structured manner

• You are creative and enjoy coming up with new ideas

• You have very good German and English language skills

• You are proficient in using MS Office

• You hold an unrestricted work permit for Austria/the European Union

Link: https://apply.lufthansagroup.careers/index.php?ac=jobad&id=133900 Das Mindestentgelt für die Stellen als Internship Customer Experience Strategy & Projects (all genders) beträgt 1.477,38 EUR brutto pro Monat auf Basis Vollzeitbeschäftigung.