Manage an assigned portfolio of Arrive Fresh cargo claims from initial filing to final resolution, ensuring accurate, compliant, and timely outcomes.
Investigate and resolve temperature-controlled freight claims involving reefer temperature deviations, pulp readings, transit delays, shelf-life deterioration, and USDA inspection results, applying PACA guidelines and the Carmack Amendment.
Negotiate and settle cargo loss, damage, shortage, and contamination claims with shippers, receivers, carriers, and insurance adjusters within established authority levels.
Act quickly to mitigate losses on perishable freight by coordinating salvage, redistribution, or disposal in line with food safety and FSMA requirements.
Collect and validate claim documentation, including temperature logs, bills of lading, USDA inspections, and invoices, to build defensible positions for recovery and subrogation.
Reconcile claim-related receivables and payables, secure releases, and execute assignments of rights to maintain financial accuracy.
Track claims data and trends to flag risk areas, recurring issues, and carrier performance concerns, and share findings with Arrive Fresh leadership.
Partner with Carrier Sales, Business Delivery, Legal, and Operational Risk to address high-risk shipments and align on dispute resolution.
Escalate complex, high-value, or litigated claims to the Arrive Fresh Risk Manager with a clear summary and recommended path forward.
Monitor cold-chain compliance and carrier vetting standards for temperature-controlled freight, enforcing reefer unit certifications, temperature-recording protocols, pre-cooling requirements, and FSMA Sanitary Transportation Rule compliance.
Oversee operational risk workflows for rejected, stranded, or high-risk perishable loads, coordinating real-time reefer temperature deviation reviews, offsite restacks, and carrier holds or decertifications to prevent financial loss.
Maintain accurate, up-to-date claim records in the TMS and claims management system, and keep customers and carriers informed of claim status.
Qualifications
Bachelor's Degree in a relevant field (Supply Chain, Business Administration, Finance, or related) or equivalent professional experience preferred.
3+ years of cargo claims management experience, with a heavy emphasis on 3PL, freight brokerage, or cargo insurance environments.
Deep knowledge of perishable freight laws and standards, including the Carmack Amendment, PACA (Perishable Agricultural Commodities Act) guidelines, USDA standards, and FSMA (Food Safety Modernization Act).
Strong negotiation, conflict resolution, and critical thinking skills, with a track record of handling high-value settlements and complex legal disputes.
Outstanding organizational skills and intensive attention to detail, with the ability to manage competing priorities in a fast-paced logistics environment.
Proficiency in Google Workspace, freight broker TMS platforms, and claims management software.
Excellent written and verbal communication skills with a focus on proactive, collaborative customer and carrier relationship management.
The Perks of Working With Us
Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
Invest in your future with our matching 401(k) program.
Build relationships and find your home at Arrive through our Employee Resource Groups.
Maximize your wellness with free counseling sessions through our Employee Assistance Program
Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
Receive 100% paid parental leave when you become a new parent.
Get paid to work with your friends through our Referral Program!
