Account Manager, Supporter Ticketing

At Angel City FC, we are building a world-class organization that uses sport to drive equity. One of the most valuable women’s sports teams in the world, we are redefining how sport, entertainment, and purpose intersect.

Our vision is to create engaging and unique experiences that bring our mission to life while building a sustainable, high-growth business. We lead with passion, innovation, and a commitment to doing things differently.

We are stronger together, have more impact together, and have more fun together.

Role Overview:

Angel City is looking for an Account Manager, Supporter Ticketing, to support the growth of Angel City FC’s supporter fan base and ticketing department.

This role will provide first-class customer service in all aspects of the job, developing excellent relationships with the leaders and the members of Angel City’s Supporter groups. Identifying areas of growth opportunities for Angel City FC and its Supporters’ while also delivering communications, programs, and benefits will be key. This role will report to the Senior Manager, Ticket Services.

Key Responsibilities

Serve as one of the primary liaisons between the leaders of Angel City FC Supporters’ Group and the front office of Angel City FC

Credibly and responsibly present oneself as one of the key “go-to” persons for all internal and external customers associated with Angel City FC’s Supporter Groups

Act as internal liaison to coordinate Supporters’ activities with appropriate staff both for home and away games

Foster the growth and development of the individual Supporter Groups in a manner that enhances the gameday experience and achieves the objectives of each group’s mission and vision

Manage a large book of business that includes Supporter Groups, along with seated and standing supporter ticket members

Build strong relationships with the defined account base of Season Ticket Members within the Supporters Groups, as well as outside of the groups

Ensure that all Supporter Groups' ticketing needs are met

Develop and execute customized programs and benefits for the Supporter Groups

Assist and coordinate with the sale of new season tickets to grow the different Supporter Groups

Assist other Supporters Groups and/or NWSL contacts to coordinate all ticket sales and gameday needs for visiting supporters

Maintain a detailed database of touch points for each client

Ensure customer and account data and profile requirements are accurate and complete

Identify opportunities for up-sells, add-ons, and referral business from clients, and work with sales representatives to maximize revenue from existing customers

Assist with season ticket renewals for the Supporter Groups

Work in conjunction with Angel City marketing and communications to ensure communication with the Supporters is aligned with the team

Requirements

A minimum of two years working in ticketing and service, with at least one year of experience dealing with Supporters, preferably within professional sports

Possess an exceptional knowledge and understanding of the Supporters' culture in soccer

Ability to work non-traditional hours, including weekends and holidays

Proven track record of high-level, high-revenue sales and service success

Strong communication skills, including written, verbal, and interpersonal

Speaking and writing Spanish are a plus

Knowledge of Microsoft Office applications

Ideal to have knowledge and efficiency in Archtics and Salesforce

Must be able to stand for long periods of time

Personable, proactive, creative, and innovative team player who believes in the mission and values of Angel City and the NWSL.

Excellent interpersonal and communication skills

Anticipate, respond to, and resolve all complaints, requests, and inquiries from Supporter groups and Supporter season ticket members in a timely and professional manner

Create exceptional and memorable experiences and connections with the different leaders of the Supporter groups

ACFC Perks & Benefits

Fully funded comprehensive medical, dental, and vision coverage

401K plan

Flexible PTO policy

Paid Parental Leave

Cell Phone reimbursement

Snacks and beverages

Dog-Friendly HQ in Santa Monica

Complimentary tickets to home games

Compensation

In addition to the benefits above, this role pays $25.00 per hour plus commission. Angel City FC is committed to building an inclusive environment that celebrates diversity and fosters belonging. We believe our differences make us stronger, and we are proud to build a team that reflects the communities we serve.