-NEW- 4 Months Loyalty Management Executive (Financial Services)

Job Responsibilities: ·       Manage and track end-to-end project development, from requirements gathering and solution configuration through implementation, user acceptance testing (UAT) and project closure. ·       Collaborate with key stakeholders to translate business requirements into system configurations, conduct user testing and ensure solutions meet business needs. ·       Ensure project deliverables are completed within agreed timelines, scope and budget, proactively identifying and mitigating risks, issues and dependencies. ·       Provide regular project status updates to stakeholders, including progress, key milestones, risks, issues and recommended solutions. ·       Partner with Customer, Marketing and Sales teams to develop and implement customer loyalty programmes aligned with business objectives, including customer acquisition, engagement and retention. ·       Monitor and manage platform issues, business requirements and enhancement requests, coordinating with relevant teams to drive timely resolution and implementation. ·       Analyse the effectiveness of customer loyalty programmes and recommend strategies and improvements to enhance programme performance and customer engagement. ·       Work closely with Customer Service teams to resolve customer and operational issues promptly, identifying opportunities to improve the overall customer experience. ·       Analyse customer feedback, behavioural data and programme performance to identify trends, pain points and opportunities for continuous improvement. ·       Prepare relevant project, operational and performance reports to support management decision-making and programme optimisation. ·       Provide support on administrative, operational and ad-hoc activities as required. ·       Adhoc tasks and projects as assigned Job Requirements ·       Minimum Degree in a related discipline ·       Minimum 2 year of relevant experience ·       Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to joseph.koh@ambition.com.sg Attention to Joseph Koh Wei Jie(R1873431) Shortlisted candidates will be notified www.ambition.com.sg EA Registration Number: R1873431 Data provided is for recruitment purposes only Business Registration Number:200611680D. License Number: 10C5117