Senior E-Commerce Executive / Assistant E-Commerce Manager

The Senior E-Commerce Executive / Assistant e-Commerce Manager supports the management and growth of key e-commerce accounts across online marketplaces, online retailer websites, and other digital commerce channels. The role is responsible for driving sales growth, executing promotional activities, optimizing product listings, managing day-to-day account operations, and building strong relationships with internal and external stakeholders to achieve business objectives.

Key Responsibilities

Account Management

• Support the management of key e-commerce accounts, including marketplaces, online retailers, and quick commerce platforms.
• Build and maintain strong working relationships with platform partners and brand owners.
• Coordinate with platform partners and brand owners on product listings, promotional campaigns, and business reviews.
• Monitor account performance and identify opportunities to grow sales and market share.

Sales & Business Development

• Develop and execute account growth plans to achieve sales and profitability targets.
• Support new brand and product launches across e-commerce channels.
• Identify opportunities for assortment expansion, pricing optimization, and category growth.
• Track sales performance, market trends, and competitive activities.

E-Commerce Operations

• Ensure product listings are accurate, complete, and optimized for visibility and conversion.
• Coordinate inventory management and replenishment planning with warehouse operation team.
• Monitor stock availability and work proactively to minimize out-of-stock situations.
• Collaborate with operations and customer service teams to ensure smooth order fulfillment.

Promotional Planning

• Plan and execute online campaigns, flash sales, platform mega campaigns, and promotional activities.
• Work closely with marketing teams on content creation, digital assets, and campaign execution.
• Evaluate campaign effectiveness and recommend improvements based on performance data.

Reporting & Analysis

• Analyze sales, traffic, conversion, and promotional performance metrics.
• Prepare regular business reports, account reviews, and sales forecasts.
• Provide insights and recommendations to improve account performance and return on investment.

Requirements

• Diploma / Bachelor's degree in Business, Marketing, E-Commerce, or a related field.
• 2-3 years of experience in e-commerce, key account management, FMCG, retail, or related industries.
• Experience managing marketplace platforms such as Shopee, Lazada, Redmart, TikTok Shop, or online retail accounts is preferred.
• Strong analytical, negotiation, and communication skills.
• Proficient in Microsoft Excel and PowerPoint.
• Self-motivated, detail-oriented, and able to work in a fast-paced environment.