Junior Manager – CX/UX Research And Design

About the role:

As a junior management – CX/UX research & design based in Jeddah, you will lead user-centric research and design initiatives to enhance customer experiences across our digital platforms. Partnering with stakeholders, you will translate customer insights into innovative UX solutions and drive usability improvements.

Responsibilities:

Plan and conduct qualitative and quantitative UX research studies

Gather and analyze customer insights to inform CX strategies

Develop wireframes, prototypes, and high-fidelity UI designs

Map user journeys and identify pain points and opportunities

Perform usability testing and iterate designs based on feedback

Collaborate with cross-functional teams to align design solutions with business goals

Present research findings and design concepts to stakeholders

Required qualifications:

4-7 years of experience in UX research, CX, or related roles

Proficient in user research methodologies and usability testing (technical)

Strong skills in wireframing, prototyping, and UI/UX design tools (technical)

Experience with user journey mapping and customer insight analysis

Solid understanding of CX principles and best practices (non-technical)

Excellent communication and stakeholder management abilities

Bachelor’s degree in Design, HCI, Psychology, or related field

Preferred qualifications:

Experience in a managerial or team lead capacity

Knowledge of Agile/Scrum processes and working in cross-functional teams

Familiarity with local market and customer behaviors in Jeddah/Saudi Arabia

Certification in UX design or UX research (e.g., NN/g, UXPA)

Advanced skills in prototyping tools such as Figma, Sketch, or Adobe XD

Position details:

Location: Jeddah, Saudi Arabia

Industry: Consulting / Professional Services

Experience required: 4+ years