AGO Office: Software Quality & Testing Engineer
For our client, an international leader in high-tech machine building and coating technology, we are looking for a Software Quality & Testing Engineer with a strong affinity for customer support. In this pivotal role, you will bridge the gap between software development and real-world application, ensuring the stability and reliability of a complex industrial software platform while actively scaling our support activities.
Software Support & Troubleshooting
-
Analyze, reproduce, and resolve incidents across test, staging, and production environments to minimize implementation risks for our clients
-
Investigate logs, error messages, and system behavior to identify root causes
-
Distinguish between software bugs, configuration issues, data discrepancies, and user inquiries
-
Maintain a prioritized list of improvement opportunities to focus the team on high-impact fixes
-
Communicate clearly with clients regarding status updates, explanations, and practical workarounds
-
Take full ownership of issues from the initial report through to resolution and validation
Quality Improvement, Testing & QA Tooling
-
Translate recurring or critical support cases into robust test cases and regression scenarios
-
Validate bug fixes and perform targeted regression and smoke tests
-
Contribute to automated tests for C#/.NET backend services and Angular frontend applications
-
Utilize various testing approaches, including unit, integration, end-to-end, and contract testing
-
Work with UI and E2E frameworks such as Cypress, Playwright, or Selenium
-
Support non-functional testing, including performance and reliability checks
Collaboration & Continuous Improvement
-
Act as a "reality check" from the customer's perspective in engineering and quality discussions
-
Contribute to improvements in logging, diagnostics, and overall product usability
-
Maintain and improve support processes, guidelines, and documentation for known issues
-
Participate in international deployments and commissioning projects (approximately 15% travel)
-
Participate in a standby rotation (1 week out of 3) for urgent out-of-hours support
-
Several years of experience in software testing, quality engineering, or software development
-
Strong knowledge of C#/.NET (backend) and experience with modern web applications (Angular is a plus)
-
Familiarity with test automation, CI/CD pipelines, and container environments (e.g., Kubernetes)
-
Strong analytical mindset with the ability to translate complex customer problems into testable scenarios
-
A clear communicator who is quality-driven, pragmatic, and comfortable in client-facing roles
-
Willingness to participate in a 1-in-3 standby rotation for urgent support
-
Readiness to travel internationally (approx. 15% of the time) for on-site commissioning