Chief Commercial Officer (Ukrainian-speaking)

Chief Commercial Officer (CCO) We are an international group of companies operating across European and Latin American markets. We build and scale our own products and projects in e-commerce with in-house logistics, affiliate marketing, and performance marketing. Remote / Full-time -Kyiv time zone (EET / EEST) Mission of the Role To grow a commercial system that scales quickly and converts leads into customers efficiently - driving LTV growth and a predictable commercial result. Requirements 8+ years in commercial roles (e-commerce or D2C), including 2+ years as CCO / CSO.

Experience in D2C / e-commerce / Health & Beauty / FMCG with a solid understanding of direct online sales.

Deep COD expertise: call centers, order confirmation, scripts and voice upsell, delivery rate; working with fulfillment providers and courier services.

Multi-market management (Europe, LATAM, USA, Kazakhstan / CIS) with an understanding of local payments, logistics, regulations, and consumer behavior; hands-on experience launching a new market from scratch.

Experience managing procurement, contract manufacturing, and outsourced contractors. As the owner of cost of goods: tenders, negotiations, SLAs, contractor replacement, and reducing COGS without sacrificing quality.

English at B2+ level.

Ukrainian at C1+ level.

Knowledge Unit economics: margin structure, breaking P&L down into its drivers, profitability by market/channel/ product.

COD model economics: how confirmation rate and delivery rate work, and the cost of an unredeemed (undelivered) order.

Subscription economics: LTV, payback, retention and churn, rebill and dunning mechanics.

Voice sales: script and offer-ladder structure, call quality criteria.

Logistics, foreign trade, and procurement: 3PL and fulfillment, Incoterms, cross-border, tenders, MOQ, lead times, cost of goods.

Market regulations: SLAs, restrictions on telephone sales across different regions.

Skills Building a P&L by market and pinpointing exactly where margin leaks.

Diagnosing the COD funnel: isolating the point of failure and driving fixes through to a measurable change in the metric.

Developing and launching GTM strategies and product launches tailored to different markets.

A/B testing call scripts and offers, and scaling winning hypotheses quickly.

Calculating subscription economics on a cohort basis and deciding whether to scale or stop.

Building relationships and communicating with international partners.

Managing by objectives: OKRs / KPIs, building metrics and performance controls.

Key Responsibilities Commercial results across 4 regions (Europe, Kazakhstan, LATAM, USA): revenue, margin, unit economics.

Sales and contact center: scripts and marketplaces, confirmation conversion, upsell / cross-sell, and the quality and cost of a call and of a confirmed order.

Operational layer: logistics (outsourced fulfillment and couriers), procurement and contract manufacturing, demand and inventory planning - with no shortages or overstock.

Business Development: onboarding counterparties (fulfillment providers, telephony, factories, service partners), contracts, and onboarding.

Building and growing D2C in a subscription format: rebill, dunning, churn management, and repeat sales.

Control and reporting system: end-to-end metrics across markets, P&L by region, and regular reporting to the CEO in numbers.

Compensation Package Competitive compensation and an annual salary review based on personal achievements and market conditions.

Flexible schedule: the option to start your workday between 8:00 and 11:00.

Paid vacation (20 working days per year) and sick leave, plus additional days off on public holidays.

Additional paid days off for your birthday, the birth of a child, marriage, or the loss of a close relative.

Fully covered business travel (transport, accommodation, per diem).

Investment in professional development - training, certifications, and access to courses and professional resources.

A "Cafeteria"-style benefits system to cover individual needs within a set budget: sports, medical services, professional literature, coworking, equipment repair, and more.

Recruitment Process: Pre-screening for fit between experience and requirements.

Interview with a recruiter.

Technical interview.

Interview with the Hiring Manager.

Reference check.

We do not cooperate with or consider candidates from russia or belarus in our recruitment process.