Admin Associate

Responsibilities:

• Report directly to the Assistant General Manager.
• Answer client inquiries on the several services provided by the organization.
• Provide accurate information to clients on policies, procedures and service.
• Apply to the Ministry of Manpower for Work Permits, following up promptly and communicating to all parties the statuses in a timely and accurate manner.
• Ensure prompt and accurate documentation for all applications and processes from applying for the Work Permit to issuance to fetching/returning of the FDW-caregiver.
• Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
• Ensure all country, organization and Ministry of Manpower requirements and SOPs are adhered to.
• Assist with the sales team when required.
• Participate & represent on behalf of the company’s services with confidence.
• Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.
• Any other duties assigned.

Requirements:

• 1-2 years of experience in an operational capacity in customer service and administrative roles.
• Diploma or Degree in any field would be advantageous.
• Certificate of Employment Intermediary (CEI Basic) is a requirement, candidates without may still be considered.
• Takes initiative and able to be flexible while adhering to SOPs at the same time.
• Proficiency in Microsoft Office Suite applications.
• Good command of English (Written & verbal).
• Experience in healthcare would be advantageous.
• 5-days work week including Saturdays.
• Must be ready to answer client queries at any time.
• Singaporeans only.

Benefits:

• Attractive base salary and excellent incentive model.
• Great opportunity for career development in a growing market and company.
• Industry-specific training and coaching by a highly experienced team.
• 15 days annual leave.