Customer Service Representative

About the company

4First Technologies develops IoT hardware and software solutions that make gas consumption visible, predictable, and easier to manage. Its flagship 4FG-Monitor uses smart sensors to track gas cylinder levels in real time, allowing users to know the amount of gas remaining inside their cylinders, monitor consumption, understand usage patterns, predict when their supply will run low, and receive alerts through a mobile application. The system also includes an on-site smart display that allows anyone using the gas to see the current gas status directly from the kitchen without needing to access the mobile application. In emerging markets, millions of homes, restaurants, businesses, and institutions such as hospitals depend on LPG and clinical oxygen delivered in cylinders, yet users often have no reliable way to know the volume of gas that remains until it is completely depleted, often at the most inconvenient time. The company has built an end-to-end gas management platform that connects real-time cylinder monitoring with digital gas procurement. When supply is running low, users can receive alerts and conveniently order a refill from verified local gas providers through the platform, creating a direct connection between gas consumers and suppliers. The proprietary hardware monitor is the key to the system, transforming a traditional gas cylinder into a connected, intelligent asset while providing users with real-time visibility into their gas supply and enabling timely refill decisions.

Your tasks

Description 4First Technologies is looking for a professional and patient Customer Service Agent to serve as a point of contact for customer enquiries, complaints, service requests, and general product information.

The successful candidate will communicate with customers and partners through company-approved channels, document issues accurately, provide timely updates, and work with relevant teams to resolve problems.

Respond to customer enquiries through approved communication channels.

Provide accurate information about the company's products and services.

Record customer complaints, requests, and reported issues.

Follow up on unresolved enquiries and keep customers informed.

Escalate technical, payment, delivery, or operational issues to the appropriate team.

Maintain accurate customer interaction records.

Communicate professionally and respectfully with customers.

Identify recurring complaints and share feedback with relevant teams.

Support customer onboarding and basic product guidance where required.

Follow approved customer service procedures.

Protect customer information and maintain confidentiality.

Prepare basic reports on enquiries, complaints, and resolution trends.

Requirements

The ideal candidate is an excellent communicator who listens carefully, remains calm under pressure, and understands the importance of customer satisfaction, confidentiality, and reliable follow-up.

• Candidates should possess strong customer-facing skills, including experience as Customer Service Representatives and in general Customer Service roles.
• Candidates should possess skills in Customer Support, including handling inquiries, troubleshooting basic issues, and providing clear, empathetic assistance.
• Candidates should possess abilities focused on Customer Satisfaction, including managing expectations, resolving complaints, and ensuring positive outcomes.
• Candidates should possess skills in Customer Experience, such as understanding user journeys, gathering feedback, and helping improve service quality.
• Strong verbal and written communication skills, with the ability to explain technical concepts in simple terms.
• Good problem-solving skills, attention to detail, and the ability to work in a fast-paced, growth-focused environment.
• Comfort with basic digital tools (CRM systems, email platforms, and productivity software); prior experience in a tech or energy-related company is an advantage.
• Minimum of a diploma or degree in a relevant field (e.g., Business, Communications, Social Sciences) or equivalent practical experience.
• Ability to work on-site in Owerri, collaborate effectively with cross-functional teams, and maintain a professional and inclusive approach with all customers.

Good interpersonal and problem-solving skills.

Patience, empathy, and professionalism.

Basic computer literacy.

Ability to document customer issues accurately.

Good organisation and follow-up skills.

Ability to manage multiple enquiries.

Ability to work collaboratively with other departments.

What we offer

Opportunity to develop customer support and technology service skills.

Professional development opportunities.

Collaborative working environment.

Insentive and support.