Logistics Officer
Responsibilities:
Dispatch Coordination & Order Fulfillment:
Coordinate daily dispatch activities and ensure timely delivery of products to customers. Assign orders to dispatch riders and drivers based on route and delivery priority. Track order fulfillment and follow up with delivery personnel to ensure daily delivery targets are achieved. Monitor product handling to minimize damage, spills, and delivery errors.
Rider & Driver Supervision:
Supervise dispatch riders and drivers, ensuring adherence to routes and schedules. Monitor daily delivery volumes and escalate performance issues when required.
Product Delivery Quality Control:
Verify products before dispatch to ensure the correct quantity and condition. Record and report damaged, spilled, or incorrect deliveries. Work with the QA/QC team to maintain proper product handling standards during dispatch and delivery.
Logistics Documentation & Reporting:
Maintain accurate daily dispatch logs and customer delivery records. Track product movement between production, warehouse, and customer locations. Prepare weekly logistics performance reports for review by the Logistics Manager.
Supplies & Gear Monitoring:
Ensure riders have functioning helmets, raincoats, boots, and other required delivery gear. Monitor the condition of logistics equipment and request repairs or replacements when necessary. Maintain basic records of dispatch tools and equipment.
Requirements:
Minimum of OND in any related discipline Minimum of 1 to 2 years' experience in a dispatch, logistics, delivery coordination, or similar role, preferably within FMCG, food, or beverage. Experience supervising riders, drivers, or delivery personnel is an advantage. Strong attention to detail and ability to follow processes accurately. Good time management and ability to prioritize multiple deliveries. Strong communication and interpersonal skills. Ability to work independently with minimal supervision. Reliable, organized, and comfortable working in a fast-paced operational environment.