Villa Manager

Yolla Hospitality is looking for a Villa Manager to join our fast-growing team. Upon successful completion of the probation period, full coverage under BPJS Kesehatan and BPJS Ketenagakerjaan will be provided. Working 6 (six) days with 1 (one) day off each week.

Position Requirements:

1. Minimum 3 years of experience in hospitality operations, with at least 2 years in a supervisory or managerial role.
2. Diploma or degree in Hospitality Management, Tourism, or related field preferred.
3. Strong leadership, organizational, and multitasking skills.
4. Excellent guest service orientation and conflict resolution skills.
5. Knowledge of villa operations, housekeeping, and basic engineering functions.
6. Fluent in English (oral and written).
7. Professional appearance, positive attitude, and ability to handle pressure.
8. Flexibility to work varied shifts, weekends, and holidays.
9. Proficiency in MS Office and G-Suite

Duties & Responsibilities: Guest Experience:

• Ensure all guest services are delivered at the highest standards, creating a welcoming and memorable stay.
• Supervise special requests, special events, and personalized services.

Operations & Property Maintenance

• Oversee day-to-day villa operations to ensure smooth workflows across all departments.
• Conduct regular inspections of the villa to ensure cleanliness, safety, and proper maintenance.
• Coordinate with engineering/maintenance teams to promptly resolve plumbing, electrical, structural, and other issues.
• Monitor villa facilities and equipment, ensuring all items are in good working condition.
• Maintain updated villa inventory and ensure timely replenishment of supplies.

Staff Leadership & Development

• Manage villa staff, including scheduling, task allocation, training, and performance evaluation.
• Foster a positive workplace culture built on teamwork, professionalism, and guest-first service.
• Provide ongoing training and coaching to staff to maintain high service standards.
• Enforce company policies and procedures, ensuring staff compliance.
• Maintain accurate staff records including attendance, training, and performance reviews.

Administration & Finance

• Maintain accurate reporting to senior management regarding villa operations, staff performance, and guest feedback.

Collaboration & Communication

• Coordinate with Guest Relations, Housekeeping, Engineering, and F&B departments for seamless service delivery.
• Provide regular updates to senior management with recommendations for improvements.

General

• Continuously review villa operations for ways to improve productivity, reduce costs, and enhance guest experience.
• Uphold company standards, policies, and values in all aspects of villa management.
• Perform other related duties and special projects as assigned by management.

Skills: Leadership, Team Management, Hotel Cleaning, Hotel Management, Customer Service