Collections Officer

Responsibilities:

Follow up with customers on due and overdue payments through calls, emails, WhatsApp, and other approved channels. Negotiate repayment arrangements and ensure timely resolution of outstanding accounts. Monitor customer accounts and maintain accurate records of collection and recovery activities. Manage delinquent accounts and implement effective recovery strategies. Prepare collections and recovery reports, escalating high-risk accounts when necessary. Deliver excellent customer service while ensuring compliance with company policies and regulatory requirements.

Requirements:

A minimum of a Bachelor's degree or HND in Finance, Accounting, Economics, Business Administration, or a related discipline. A minimum of 2 years' experience in collections, debt recovery, loan servicing, or a similar role, preferably within a fintech, financial institution, or lending company. Strong communication, negotiation and interpersonal skills. Ability to work independently, meet recovery targets and handle sensitive customer conversations professionally.