Change Control Coordinator

Minimum Qualifications

Bachelor’s degree in Engineering, Computer Science, IT or an equivalent qualification gained through relevant work experience.

Professional certifications such as CCMP, CCNA/JNCIA, ITIL, Project Management or related certifications accredited by a recognised body.

Experience & Skills

A minimum of 3 years in telecom, focusing on Change Management or similar roles, suggesting familiarity with industry-specific change management processes and workflows

Knowledge of key telecom technologies and platforms, including Fibre, DWDM, OTN, SDH, and networking technologies like Ethernet and IP/MPLS, indicating a solid foundation in telecom infrastructure

Expert knowledge in at least one CRM system, with a preference for experience in NetSuite. This points to familiarity with client relationship management software to enhance customer service and business operations

Strong communications and soft skills are emphasized, particularly the ability to listen effectively, synthesize information, and communicate it concisely with clients

Demonstrated capability in managing multiple priorities and addressing challenges in a fast-paced environment, essential for handling the dynamic demands of telecom projects

Proficient in Excel with strong analytical abilities to handle complex data from multiple sources. Accuracy and attention to detail suggest a high standard of work quality

Strong relationship builder with client focus, integrity, and honesty

Decisiveness, confidence, and strategic thinking, with excellent change analysis skills for navigating complex situations and making sound decisions

Excellent communicator in English with a natural ability for engaging with people and a willingness to handle a flexible schedule, including nights and weekends when needed

Key Duties & Responsibilities

Facilitate Change Management meetings, including Change Advisory Board (CAB) and operational review meetings, while providing guidance and support to stakeholders on change-related matters

Review and validate change requests from internal teams, suppliers and clients to ensure completeness, accuracy, alignment with business objectives and compliance with Change Management standards. Assess service impact, risks and benefits, while ensuring that appropriate approvals are obtained

Coordinate the planning, scheduling, communication and execution of changes throughout the Change Management lifecycle, ensuring effective stakeholder alignment, resource availability and successful implementation

Act as the primary interface between clients, suppliers and internal technical teams for planned and emergency activities, ensuring timely communication and high levels of client satisfaction

Manage multiple concurrent changes in a fast-paced environment, ensuring minimal service disruption and providing flexibility to support out-of-hours and weekend activities when required

Maintain accurate change records, support audits and data-quality initiatives, prepare reports and promptly escalate risks, issues and exceptions to the Change Manager as required

Drive continuous improvement within Change Management by identifying opportunities to enhance processes, improve efficiency, strengthen governance and promote proactive risk management