Customer Success / Support

About The Role You'll be the first point of contact for the people who use what we build, and the difference between a support role and this one is that we're looking for someone who solves root causes, not someone who closes tickets. What You'll Need

2-4+ years in a customer-facing support, success, or onboarding role Evidence of something you've built, run, or driven on your own initiative, such as a project, a process, or a side venture, not just a job description Clear, sharp communication with non-technical users under real pressure Ability to learn a product deeply enough to troubleshoot unaided, not just escalate Ability to write a bug report an engineer can act on without a follow-up question

Nice to Have

Experience supporting a SaaS or software product Familiarity with help-desk or ticketing tools Comfort with basic billing/payment questions

Who We're Looking For You treat every unresolved ticket as a personal failure. You'd rather fix the root cause than close the loop and move on. You're the kind of person who fixes things before anyone asks, because you already noticed. <