Off Site Project Manager - (Application Processing)

Responsibilities

• Lead and manage the overall delivery of off-site application-processing and letter-fulfilment services.
• Monitor processing timelines, output volumes, accuracy, backlog and KPI performance.
• Ensure appropriate segregation of duties between data entry and verification personnel.
• Review operational reports, identify service gaps and implement timely corrective actions.
• Ensure compliance with SOPs, policies, process flows, confidentiality and data-protection requirements.
• Coordinate staff training, onboarding, backup resources and replacement staffing for service continuity.
• Act as the main management contact during office hours via email, MS Teams and telephone.
• Provide regular performance updates, escalation reports and improvement recommendations.
• Oversee staff performance, conduct, morale, discipline and contractual compliance.

Requirements

• Bachelor’s degree in any discipline.
• Experience in a supervisory, operations-lead or project-management role.
• Relevant experience in assistance scheme or programme processing, appeal assessment, bill/claim verification, progress monitoring, reporting and KPI management.
• Strong leadership, stakeholder-management, reporting and problem-solving skills.
• Proficient in Microsoft Excel, Outlook, Teams and data-tracking systems.