Account Manager (Claims)

Responsibilities

• Serve as the on-site management representative for daily claims and scheme operations.
• Supervise deployed personnel and ensure attendance, work performance, conduct and service continuity.
• Coordinate daily allocation of bill/claim verification, scheme support, mailbox enquiries, appeal processing and administrative tasks.
• Liaise with appointed suppliers and relevant stake holders on clarifications, missing documents, payment status and operational matters.
• Manage manpower deployment, relief arrangements, leave coverage, performance feedback, HR matters and contractual compliance.
• Ensure secure and accurate handling of records, communications and documents in accordance with approved SOPs.
• Prepare operational updates, manpower reports, performance reports and improvement actions.

Requirements

• Bachelor’s degree in any discipline
• Experience in a supervisory, project-lead or account-management role.
• Relevant experience in manpower deployment, HR administration, contract coordination, payment matters or account management.
• Preferably experienced in bill/claim verification, scheme operations, public enquiries, administrative support or stakeholder liaison.
• Strong coordination, communication, documentation and issue-resolution skills.