Hospitality Service Manager

• Oversee daily operation and ensuring seamless guest service
• Oversee the daily operations of the apartment and manage all departments such as housekeeping, food and beverage
• Serves as a leader in displaying outstanding hospitality skills
• Ensuring high levels of service satisfaction by providing excellent customer service
• Managing budgets and financial plans and controlling expenditure
• Planning maintenance work, events, and room bookings
• Ensure safety and hygiene in work areas
• Ensuring compliance with health and safety regulations
• Ensure all facilities and rooms are well maintained and meet safety standards

Required Skills and Qualifications

• Experience: Previous experience in a service management role or related field is essential.
• Leadership Skills: Strong leadership and team management abilities to motivate and guide staff effectively.
• Customer-Focused: A strong customer service orientation with the ability to build and maintain relationships.
• Problem-Solving: Excellent troubleshooting and creative problem-solving skills to address service issues promptly.
• Communication: Strong written and verbal communication skills to interact effectively with customers and team members.
• Industry Knowledge: Comprehensive knowledge of industry standards, regulations, and best practices relevant to the service sector.