Customer Service Officer

Manage all inbound telephone and email inquiries. Management of voice and handphone messages. Reminder calls for appointment confirmation. Scheduling and rescheduling of appointments for patients. Registers patients by verifying that patient's record is up to date and accurate. Check patients’ medical history and drug allergies. Check for insurance coverage and intention to use insurance or government subsidies. Collects payment from patients, applies payments to patient accounts in the computer system, and reconciles daily cash reports. Locating patient files and cases. Prepare PowerPoint for doctor counseling. Process claims with insurance companies and government agencies. Liaising with dental labs for sending and receiving of cases. Recording of lab charges. Educate and teach patients on the correct use of braces and Invisalign. Other adhoc duties.