Service Quality Specialist

We are looking for an experienced accounting and payroll professional who is passionate about quality, continuous improvement and sharing knowledge with others. As a Service Quality Specialist, you will play a key role in strengthening service quality across the organization by conducting quality reviews, supporting teams with complex technical matters, driving improvements and transforming regulatory changes into practical guidance. This is a hands-on expert role with a strong focus on technical excellence, compliance and competence development.

Key Responsibilities

Perform accounting and payroll quality reviews, including Financial Statement (FS) and Corporate Income Tax (CIT) reviews. Support internal client take-overs and help ensure smooth service transitions. Review compliance with internal procedures, service standards, and quality requirements. Verify that accounting documentation, working papers, reconciliations and supporting files are maintained according to company standards. Assess whether month-end and year-end closing controls and review procedures have been completed and properly documented. Analyze non-conformities and recurring quality issues, identify root causes, and recommend practical improvements. Monitor developments in accounting, payroll, tax and regulatory requirements and translate them into practical guidance for teams. Act as an internal subject matter expert for complex accounting and payroll topics. Design and deliver practical internal training sessions and knowledge-sharing initiatives. Contribute to the continuous improvement and standardization of accounting and payroll processes across the organization.

Main Requirements for the Candidate

At least 5 years of experience in accounting, payroll or a similar professional services environment. Strong technical knowledge of accounting, payroll, taxation and financial reporting. Experience in preparing and reviewing financial statements. Excellent analytical and problem-solving skills. Ability to identify risks and improvement opportunities. Strong communication and presentation skills. Ability to explain complex topics in a practical and easy-to-understand manner. A proactive mindset and genuine passion for quality and continuous improvement.

What Awaits You in Our Team

Flexible remote work model with the option to work from our offices in Vilnius or Kaunas — choose what suits you best. Shortened workday: we work from 8:00 to 16:00 to help you balance your professional and personal life more easily. International work environment — the opportunity to work with clients from various countries and gain experience across different sectors. Finnish leadership style based on trust, openness, and constructive collaboration. Two additional paid days off per year after the probation period — supporting your well-being and work–life balance. Additional health insurance — because we care about your professional and personal well-being. Professional growth opportunities — involvement in process improvements, internal projects, and knowledge-sharing within the team. Inclusive work culture.

What makes this role unique

This is not a people-management role. You will be the go-to expert who helps teams improve service quality, strengthen technical competence, prevent recurring errors, and ensure consistent application of best practices across the organization. Your impact will be visible in the quality of our services, the confidence of our teams, and the experience we deliver to our clients.

We guarantee full confidentiality and will contact only the candidates selected for further steps.

Company offers

Work life balance

Remote work possibility

Health

Health insurance

Salary

3700-4400 €/mon. gross

Work place

Vito Gerulaičio g. 10-101, Vilnius Calculate your travel time to work

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