network support technician
Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience.
Work setting:
- Help desk.
- Consulting firm.
- Information technology (IT) infrastructure.
Tasks:
- Coordinate access and use of computer networks.
- Install software.
- Install web server hardware and software.
- Load printer with paper and forms.
- Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment.
- Monitor the performance of computer systems and networks.
- Troubleshoot, maintain and upgrade web server hardware and software.
- Evaluate and install computer hardware, networking software and operating system software.
- Provide problem-solving services to network users.
- Implement data, software and hardware security procedures.
- Perform routine network start up and close down and maintain control records.
- Perform data backups and disaster recovery operations.
- Set up local area networks and connections to the Internet.
- Implement network traffic and security monitoring software, and optimize server performance.
- Modify Web pages, applets and scripts.
- Research and apply meta-data to Websites and register Websites with search engines.
- Respond to requests for help and information from Website visitors and Website designers.
- Perform Web-server backup and recovery operations.
Supervision:
3-4 people.
Computer and technology knowledge:
- Networking software.
- Networking security.
- Internet.
- Servers.
- Desktop applications.
- File management software.
- Multimedia software.
- Presentation software.
- Communication software.
- Image editing software.
- Programming software.
- Web service design.
- Business diagram software.
- Information technology.
- SharePoint.
- Programming languages.
- Computer-aided design (CAD).
- MS Office.
- Spreadsheet.
- Firewall.
- WordPerfect.
- Social Media.
Specialization or experience:
Green economy sector.
Security and safety:
Basic security clearance.
Transportation/travel information:
Public transportation is available.
Work conditions and physical capabilities:
- Fast-paced environment.
- Work under pressure.
- Tight deadlines.
- Repetitive tasks.
- Attention to detail.
- Sitting.
Personal suitability:
- Accurate.
- Client focus.
- Efficient interpersonal skills.
- Excellent oral communication.
- Excellent written communication.
- Initiative.
- Judgement.
- Organized.
- Team player.
- Creativity.
- Dedication.
Screening questions:
Do you have experience working in this field?.
Employment terms options:
- Early morning.
- Evening.
Experience:
2 years to less than 3 years.
Employment terms options:
- Morning.
- Day.
Green job:
Involves duties and responsibilities that lead to positive environmental outcomes.
Health benefits:
- Disability benefits.
- Health care plan.
Other benefits:
- Free parking available.
- Team building opportunities.
Support for persons with disabilities:
Offers mentorship, coaching and/or networking opportunities for persons with disabilities .
Support for newcomers and refugees:
Offers mentorship programs that pair newcomers and/or refugees with experienced employees .
Support for youths:
Offers mentorship, coaching and/or networking opportunities for youth.
Support for Veterans:
Offers mentorship, coaching and/or networking opportunities for Veterans.
Support for Indigenous people:
Offers mentorship, coaching and/or networking opportunities for Indigenous workers .
Support for mature workers:
Offers mentorship, coaching and/or networking opportunities for mature workers .
Supports for visible minorities:
Offers mentorship programs that pair members of visible minorities with experienced employees.