IT Support Specialist/Technician

Responsibilities:

Provide day-to-day first-line technical support to hotel staff and management and respond promptly to technical issues and service requests. Install, configure, maintain, and troubleshoot computers, printers, scanners, and other IT equipment. Manage and troubleshoot the hotel’s network, internet, Wi-Fi, and connected devices; monitor connectivity and minimize downtime. Provide first-line technical support for the hotel’s PMS, POS, HR/attendance system, accounting system, email, and other operational applications. Assist with user accounts, passwords, access control, and system permissions in accordance with management authorization. Assist with CCTV and other technology systems where required. Perform routine system updates and basic security checks and monitor routine backup processes; promptly report failures or security concerns. Maintain an up-to-date IT asset register covering computers, printers, network equipment, CCTV equipment, and other technology assets. Maintain records of IT equipment, repairs, maintenance, incidents, and service activities. Liaise with PMS, POS, network, CCTV, and other IT vendors when specialized installation, troubleshooting, maintenance, or support is required. Provide basic IT guidance and training to end-users. Perform other IT-related duties reasonably assigned by management.

Requirements:

A minimum of 2 years of experience A minimum of an MSc./MBA in a related field