Account Manager - Customer Experience & Engagement (Beauty)

£34,000–£42,000 basic salary + 7% annual company incentive bonus Hybrid working – 2–3 days per week in the office Accessible from Northamptonshire, Buckinghamshire and Bedfordshire

Are you a strong communicator who enjoys building relationships, working with data and finding smarter ways to engage customers?

Our client, an established international business, is looking for an Account Manager to help deliver an engaging and effective experience for new customers. This opportunity would suit a graduate or someone with relevant experience in customer success, CRM, sales support or customer engagement.

The role

You will develop and manage the onboarding journey, helping new customers feel welcomed, supported and confident from day one. Combining engaging communications with data insight and automation, you will encourage first orders, ongoing engagement and long-term retention.

Your responsibilities will include:

• Developing and maintaining an onboarding communications programme to support hundreds of new customers each month.
• Coordinating welcome messages, celebrating milestones and creating targeted communications to re-engage inactive customers.
• Producing clear, engaging content across email, SMS, WhatsApp and in-app channels.
• Using CRM workflows, automation and AI tools to improve communications and streamline processes.
• Building dashboards and monitoring engagement, first orders, retention and early sales performance.
• Testing different messages, timings and channels to improve results.
• Working closely with sales, marketing, communications and operational teams to align onboarding activity with wider business campaigns.
• Supporting additional commercial projects and events as required.

About you

We are looking for someone who combines excellent communication skills with an organised, analytical approach.

You will bring:

• Relevant experience or education in customer success, customer lifecycle management, CRM operations or sales enablement.
• Confidence working with data and Excel; familiarity with business intelligence tools would be useful.
• A strong interest in AI and automation, ideally with experience using tools such as ChatGPT, Zapier or automated CRM workflows.
• The ability to write engaging communications that encourage action.
• Good project management skills and the ability to manage several priorities.
• A collaborative approach, with the confidence to contribute ideas and suggest improvements.
• Experience of social media engagement, presenting to groups or setting up structured workflows would also be an advantage.

What’s on offer

• Basic salary of £34,000–£42,000, depending on experience.
• 7% annual company incentive bonus.
• Hybrid working, with 2–3 days per week in the office.
• A varied role combining customer engagement, communications, commercial insight and technology within an international business.

Applicants should be able to commute to the office regularly, with the location accessible from Northamptonshire, Buckinghamshire and Bedfordshire.