Quality Assurance Officer

Responsibilities:

Develop, implement and maintain the organisation’s Quality Management System, including quality standards, procedures, checklists, inspection protocols and quality documentation for project activities. Monitor process quality and compliance by reviewing critical workflows, establishing quality checkpoints, conducting periodic process audits and verifying adherence to approved SOPs and quality requirements. Conduct project and site quality inspections at defined stages, verifying workmanship, materials, measurements, finishes and deliverables against approved drawings, specifications and client requirements. Monitor vendor and material quality in collaboration with Procurement and Project teams, including inspection of critical materials, documentation of vendor quality issues and input into vendor performance evaluations. Manage non-conformities and corrective actions by maintaining a defect/non-conformance register, investigating recurring quality failures, conducting root-cause analysis, tracking corrective actions to closure and escalating high-risk issues. Work with process owners to develop and improve SOPs and operational processes, address recurring errors, strengthen controls, standardise work practices and document lessons learned from completed projects. Ensure quality at client delivery and project handover by conducting final inspections, confirming any defect resolution, monitoring quality-related client complaints and recommending preventive actions. Prepare and submit periodic quality assurance reports covering inspections, process compliance, defects and non-conformities, corrective actions, vendor quality, client complaints, recurring issues and recommendations for continuous improvement.

Requirements:

Bachelor's degree/HND in Architecture, Building Technology, Construction Management, Engineering, Quantity Surveying, Quality Management or another relevant technical discipline. Quality-management certification or ISO 9001 knowledge/certification is advantageous. Minimum 3–5 years' experience in quality assurance, quality control, project delivery, construction, interior design, architecture, manufacturing or a related environment. Experience conducting inspections and identifying non-conformities. Experience with project documentation, drawings, specifications and quality checklists. Experience in a design/build, construction or project-based organization is strongly preferred.