Guest Relations Agent

We’re hiring | Guest relations agent

We are looking for a friendly, proactive, and guest-focused Guest Relations Agent to be the main point of contact for our guests and ensure a smooth, personalized, and memorable experience throughout their stay.

About the role

As a Guest Relations Agent, you will manage guest communication from booking to post-stay, support booking conversion, handle guest requests and issues, identify upselling opportunities, and coordinate closely with Operations to ensure a seamless guest experience.

Key responsibilities

Handle all guest communication across different channels with fast, friendly, and professional responses.

Follow up with guest inquiries and support booking conversion by addressing questions and concerns.

Identify and maximize upselling opportunities while keeping the guest experience the priority.

Coordinate guest and reservation details with the Operations team to ensure smooth check-ins and well-prepared units.

Handle guest issues and follow up with Operations to ensure quick and effective resolution.

Support direct bookings and payment coordination while keeping all information updated in the system.

Follow up after checkout, monitor guest reviews and feedback, and report any issues when needed.

Ensure all guest interactions, promises, bookings, and upsells are accurately logged in the system.

Follow company policies and escalate sensitive or high-risk situations when required.

What we’re looking for

Previous experience in Guest Relations, Hospitality, Customer Service, or a similar role.

Strong communication and interpersonal skills.

Good English communication skills, written and verbal.

Customer-focused, friendly, and professional attitude.

Strong problem-solving and follow-up skills.

Good attention to detail and organizational skills.

Ability to work in a fast-paced environment.

Previous experience in sales or upselling is a plus.

Requirements

Previous experience in Guest Relations, Customer Service, Hospitality, or a similar role.

Good English communication skills.

Excellent communication and problem-solving skills.

Customer-focused and friendly personality.

Strong attention to detail and organizational skills.

Ability to work in a fast-paced environment.

Previous experience in upselling or sales is a plus.

Benefits

Why join us?

Join a growing hospitality brand where you can directly contribute to creating exceptional guest experiences, building strong guest relationships, and supporting business growth and revenue.