THE DUCHESS - Head Hostess
The Venue The Duchess Amsterdam is a stylish and sophisticated restaurant located in the heart of the city. THE DUCHESS opened in June 2015 in Amsterdam’s historical KAS Bank building and was awarded a Michelin star in 2018. We depend on the enthusiasm, drive, and dedication of our employees to succeed. Join us in setting new standards for modern hospitality.
The Job For THE DUCHESS in Amsterdam, we are looking for a Head Hostess , who is comfortable in a fast-paced, downtown environment. You will take the hostess team to the next level & set the tone for the evening and future for all our guests.
This position is service oriented and extremely outgoing. You will invite guests into the restaurant, inform guests about our dining options and lead them through the ideal options for them, and provide a “wow” experience for guests who may visit us for the first time. The role of a Head Hostess is essential in creating an unforgettable experience for all the guests of THE DUCHESS. You will provide our guests with a warm and sincere greeting and to ensure any of their special requirements are carefully communicated to the rest of the THE DUCHESS team.
Our Head Hostess is also leading the hostess team in a motivational atmosphere and has a complete knowledge of F&B service techniques, all menus, drinks lists and specialties offered in THE DUCHESS and served to the correct standards, to pass on. You lead by example and make sure your team is always spot on.
Video of our brand: THE ENTOURAGE GROUP VIDEO
Responsibilities A warm and welcoming delivery while processing our valued reserved and walk-in guests
Excellent customer service skills in person and over the phone
Positive attitude and aim to provide communication skills
Maintain relationships with concierges all over Amsterdam
Setting up events & executing them
Organizing trainings for your team
Capable of doing interviews and appraisals
Contribute your part to the management team
Final responsibility of all bookings, reservations, complaints & VIPS
Maintain a clean reception and working area
Cater to guests who require extra attention (e.g. children, elderly)
Requirements Previous work experience as a hostess or team leader within the hospitality industry
Fluent speaking and writing in English
Excellent customer service skills in person, in writing and in speaking
Availability to work in shifts as needed
Flexible availability on nights and weekends
Good physical condition to walk and stand during an entire shifts
Previous experience working in a large city is an advantage
Fine dining experience is preferred
You live in Amsterdam (or nearby)
Benefits
In-house training
Annual in-house experience within the Sircle Collection hotels
Hotel staff discounts within the Sircle Collection hotels
25% staff discount throughout THE ENTOURAGE GROUP restaurants
10% retail discount at XBANK
Collective discount at Business Fitness Netherlands
Free bootcamp every Monday & Wednesday afternoon
Refer a friend bonus
Paid moving day
Birthday paid off
Free lifestyle coaching
Interested? Please apply with your CV, motivation and picture!
THE DUCHESS is a member of The Entourage Group. THE ENTOURAGE GROUP is an unexampled hospitality imperium, creating and building internationally acclaimed concepts. The brainchild of creative entrepreneur Yossi Eliyahoo ‘Hospitality Entrepreneur of 2015’, THE ENTOURAGE GROUP’s story began in Amsterdam in 2008 with the launch of MOMO, a sophisticated Asian-fusion restaurant, bar and lounge that immediately established itself as the go-to venue for local and international tastemakers. The success story continued with the creation of A-list favorites such as IZAKAYA, THE BUTCHER, THE BUTCHER Social Club, SHIRKHAN, Toni Loco, THE DUCHESS, and MR PORTER STEAKHOUSE. www.the-entouragegroup.com