Guest Experience Agent

The Alexander, a Luxury Collection Hotel, Yerevan is looking for service-oriented Guest Experience Agent to join the team and create exceptional, personalized experiences for the guests.

Anticipate guest preferences and provide assistance

Manage guest requests, inquiries, and concerns with efficiency 

Coordinate with all hotel departments to ensure seamless guest experiences

Provide information about hotel facilities, services, and local attractions

Answer incoming guest calls in a professional and courteous manner, provide accurate information, and direct calls to the appropriate departments or colleagues

Take and process room service orders accurately, ensuring timely communication with the Food & Beverage team

Ensure timely follow-up on guest communications to enhance satisfaction and deliver a seamless guest experience

Job related other duties

Experience in guest relations, front office, concierge or a similar guest-facing role is preferred

Excellent verbal and written communication skills with a strong guest service mindset

Ability to handle incoming calls, guest messages, requests, and inquiries in a professional and timely manner

Excellent problem-solving skills and the ability to remain calm and professional under pressure

Attention to detail

Proficiency in English and Russian languages

All interested and qualified candidates are welcome to email their CV to:  anna.arzumanyan@thealexanderyerevan.com.

Please note that only short-listed candidates will be interviewed.