ID. EURES: 636717, SPANISH INSIDE SALES AND CUSTOMER SUPPORT SPECIALIST - GOOGLE LOCAL SERVICE ADS
2 PERMANENT POSITIONS IN BARCELONA - APPLICATIONS: CV@ES.TELEPERFORMANCE.COM - REFERENCE: EURES.SP_ OOSS ¿ DEADLINE FOR APPLICATIONS: 23/12/2021 - - - TELEPERFORMANCE IS A WORLDWIDE LEADER IN CUSTOMER EXPERIENCE MANAGEMENT AND CONTACT CENTRE BUSINESS PROCESS OUTSOURCING. YOUR RESPONSIBILITIES: VERIFICATION OPERATIONS / REACTIVE SUPPORT / PRODUCT OPERATIONS / QUALITY MONITORING AND IMPROVEMENT OPERATIONS: REVIEW LIVE PROVIDER QUALITY RESULTS AND WORK WITH PARTNERS TO IMPROVE PERFORMANCE / PROVIDER SUPPORT AND RETENTION / PROPERLY PREPARE AND SET EXPECTATIONS WITH BUSINESSES ABOUT THE ONBOARDING AND GO-LIVE PROCESS / DEVELOP A DEEP UNDERSTANDING OF THE ONBOARDING REQUIREMENTS/PROCESSES FOR OUR PRODUCT ACROSS DIFFERENT REGIONS / WORK CLOSELY WITH BUSINESSES TO COLLECT AND SUBMIT INFORMATION REQUIRED TO COMPLETE OUR ONBOARDING PROCESS / ACCURATELY ADVISE AND SUPPORT BUSINESSES ON EACH VERIFICATION REQUIREMENT AS THEY WORK TO COMPLETE THE ONBOARDING PROCESS / IDENTIFY THE NEEDS OF THE BUSINESS AND PERSONALIZE THE PRODUCT TOWARDS THE RELATED BUSINESS - - - PROFILE OF EMPLOYEE: ADVANCED LEVEL OF SPANISH / ABILITY TO SPEAK AND WRITE ENGLISH FLUENTLY / EXPERIENCE IN A FAST-PACED, SCALED OPERATIONS ENVIRONMENTS / EXPERIENCE WORKING IN A CALL CENTER ENVIRONMENT / EXPERIENCE WORKING IN A CUSTOMER-FACING ROLE / PROFICIENT IN GOOGLE DOCS AND SHEETS AND/OR MICROSOFT WORD AND EXCEL - - - NICE TO HAVE: BACHELOR'S DEGREE IN BUSINESS / 2+ YEARS OF EXPERIENCE IN SIMILAR FIELDS: WORKING WITH LEGAL TEAMS, TRUST & SAFETY, VETTING OR SIMILAR / AT LEAST 1+ YEARS OF EXPERIENCE IN SIMILAR FIELDS: SALES, RECRUITING, CUSTOMER-FACING ROLE / EXPERIENCE WORKING WITH LOCAL LEGISLATION OR GOVERNMENT ENTITIES - - WORKING CONDITIONS: SALARY 18.000¤ GROSS/YEAR + UP TO 1.000¤ GROSS/YEAR IN BONUS / PLACE OF WORK: BARCELONA / FULL-TIME POSITION (39 HOURS/WEEK) / INTENSE SPECIFIC SALES TRAINING. Datos de contacto: CÓDIGO DE OFERTA: 092021017645 Carta + CV al Em.
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