ID. EURES: 636713, ITALIAN CUSTOMER SUPPORT SPECIALIST - GOOGLE LOCAL SERVICES ADS
4 PERMANENT POSITIONS IN BARCELONA - APPLICATIONS: CV@ES.TELEPERFORMANCE.COM WITH REFERENCE: EURES.ITOOSS - - DEADLINE FOR APPLICATIONS: 22/12/2021 - - - AT TELEPERFORMANCE, WE DO BUSINESS WITH PEOPLE, FOR PEOPLE. OUR MAIN GOAL IS TO MAKE THEM PROUD TO BELONG TO TELEPERFORMANCE THROUGH JOB SATISFACTION AND A GREAT WORK ENVIRONMENT. YOUR RESPONSIBILITIES: VERIFICATION OPERATIONS / REACTIVE SUPPORT / PRODUCT OPERATIONS, PROCESS GOOGLE GUARANTEE CLAIMS PER QUALIFICATION GUIDELINES / QUALITY MONITORING AND IMPROVEMENT OPERATIONS / PROVIDER SUPPORT AND RETENTION / PROPERLY PREPARE AND SET EXPECTATIONS WITH BUSINESSES ABOUT THE ONBOARDING AND GO-LIVE PROCESS / DEVELOP A DEEP UNDERSTANDING OF THE ONBOARDING REQUIREMENTS/PROCESSES FOR OUR PRODUCT ACROSS DIFFERENT REGIONS / WORK CLOSELY WITH BUSINESSES TO COLLECT AND SUBMIT INFORMATION REQUIRED TO COMPLETE OUR ONBOARDING PROCESS / ACCURATELY ADVISE AND SUPPORT BUSINESSES ON EACH VERIFICATION REQUIREMENT AS THEY WORK TO COMPLETE THE ONBOARDING PROCESS / SUPPORT AD-HOC OPERATIONS WORK AS NEEDED / WORK IN A FAST-CHANGING, FAST-PACED WORKPLACE - - - PROFILE OF EMPLOYEE: PROFICIENCY LEVEL OF ITALIAN, ABILITY TO SPEAK AND WRITE ENGLISH FLUENTLY / EXPERIENCE IN A FAST-PACED, SCALED OPERATIONS ENVIRONMENTS / EXPERIENCE WORKING IN A CALL CENTER ENVIRONMENT / EXPERIENCE WORKING IN A CUSTOMER-FACING ROLE / STRUCTURED COMMUNICATOR, BOTH WRITTEN AND SPOKEN / PROFICIENT IN GOOGLE DOCS AND SHEETS AND/OR MICROSOFT WORD AND EXCEL / ABILITY TO WORK INDEPENDENTLY AND COMPLETE DAY-TO-DAY TASKS WITH MINIMAL SUPERVISION - - - NICE TO HAVE: BACHELOR'S DEGREE IN BUSINESS / 2+ YEARS OF EXPERIENCE IN SIMILAR FIELDS: WORKING WITH LEGAL TEAMS, TRUST & SAFETY, VETTING OR SIMILAR / EXPERIENCE WORKING WITH LOCAL LEGISLATION OR GOVERNMENT ENTITIES / FAMILIARITY WITH HOME SERVICES, SUCH AS PLUMBING, LOCKSMITHS, ELECTRICAL ETC. - - - WORKING CONDITIONS: SALARY 18.000¤ GROSS/YEAR + UP TO 1.000¤ GROSS/YEAR IN BON.
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