Customer Support Specialist English or English&Chinese

A. Role overview We’re looking for a customer-oriented Customer Support Specialist to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison between end-user customers and...

• Around 1 year of experience in customer service, customer support, or technical support preferred.
• Proficiency in both written and spoken English (or both English and Chinese)
• Some higher-level education preferred.
• Good at soft skills.