Functional Business Analyst

Job Summary

Lead technology and operations enablement initiatives by developing high-level solutions aligned with business outcomes and organizational strategy. Collaborate with cross-functional teams to manage change, prioritize projects, and ensure smooth delivery of business solutions.

Responsibilities

• Act as a trusted advisor to business leaders for new technology and operations enablement demands
• Support Biz T&O Head in prioritizing business requests and providing actionable insights
• Assist Biz T&O Head in managing project pipeline, pre-project planning, and QR prioritization
• Build and maintain effective relationships with business leaders, technology, and operational partners to support business change
• Develop high-level solutions demonstrating feasibility to achieve target business outcomes aligned with technology roadmap and strategy
• Collaborate with enterprise architecture and business technology services teams to ensure solution alignment
• Define and analyze comprehensive business requirements with business users and internal technology teams
• Design robust, end-to-end solutions considering process and system flows
• Initiate implementation plans for Group T&O projects, including business preparation for new operational processes and technical components
• Scope and evaluate new initiatives considering scalability, maintainability, cost, operations, and technology risks to provide informed recommendations
• Lead and collaborate with cross-functional teams including business analysts, solution architects, and testing teams to clarify and define requirements
• Coordinate with business technology services teams to ensure smooth solution delivery
• Review test strategies, plan and support user acceptance testing, and resolve issues with a business perspective
• Identify potential problems, assess risk impacts, and propose effective risk mitigation strategies

Required competencies and certifications

• Strong business domain knowledge in Banking Risk Management, PDPA, and Client Tax (CRS) reporting is an advantage
• Demonstrated quantitative, analytical, problem-solving, and process design skills to translate analysis into effective business solutions
• Proficient in data analysis, including Excel macros and creating quick mock-ups or dashboards in Excel
• Ability to work independently under minimal supervision while maintaining focus on overall delivery
• Understanding of technology and operational processes across banking functions and departments
• Familiarity with change management processes and project management fundamentals
• Strong communication, influencing, negotiation, and persuasion skills with a strategic forward-thinking approach
• Resilient and adaptable with the ability to thrive in ambiguous environments
• Experience in scoping and evaluating initiatives with consideration of scalability, maintainability, cost, operations, and technology risks
• Bachelor’s degree in engineering, business, finance, or equivalent
• Minimum 5 years of relevant banking and/or consulting experience

Preferred competencies and qualifications

• Proficiency in SQL, data modeling, Microsoft Excel, data visualization, PowerPoint, Visio, UML, JIRA, and Confluence