Call Center Agent

Respond to incoming inquiries from clients via phone, email, or chat.

Provide accurate information about Talaat Mostafa Group's properties, services, policies, and procedures.

Assist customers in understanding the company's offerings and guide them through the process of purchasing or leasing properties.

Handle and resolve customer issues, documenting interactions in the CRM system.

Collaborate with sales agents and other team members to provide a seamless customer experience.

Schedule property viewings and follow up with clients to ensure satisfaction.

Maintain a high level of knowledge about the company’s listings, services, and real estate market trends.

Experience: 1-2 years in customer service, call center, or related field.

Skills: Strong verbal and written communication skills.

Active listening skills with the ability to understand client needs.

Ability to stay organized, multitask, and handle high volumes of calls or messages.

Familiarity with CRM or call center software is beneficial.

Positive attitude, problem-solving abilities, and teamwork orientation.