Key Account Executive

About the Role We are looking for a Key Account Executive to support the day-to-day operations and growth of our client accounts. You will work closely with our internal team and external brand partners to ensure smooth execution of digital campaigns—especially focused on eCommerce platforms like TikTok Shop and Shopee.

This role is perfect for someone who’s passionate about brand growth, understands online consumer behavior, and wants to work in a fast-paced, results-driven environment.

Key Responsibilities Client Relationship Management Serve as the day-to-day point of contact for assigned brand accounts Maintain strong relationships through regular updates, performance reviews, and follow-ups Campaign & Project Coordination Coordinate between internal teams (livestream, content, design, ads, affiliate) to ensure timely execution Monitor campaign deliverables and troubleshoot issues as they arise Performance Tracking & Reporting Analyze campaign data (GMV, traffic, conversions, CTR, etc.) Provide actionable insights and recommendations to improve client performance Prepare weekly/monthly reports and present them to clients Proposal & Strategy Support Assist in developing data-driven proposals and strategic plans for client growth Research competitor performance and market trends to support new ideas

Account Growth Identify upsell opportunities for new services (e.g., additional content, ads, influencer management) Support retention initiatives and renewal of contracts

Requirements Minimum 1 year of experience in a client-facing role within an eCommerce, agency, or marketplace environment Strong understanding of Shopee, TikTok Shop, Tokopedia, or similar platforms Good analytical and reporting skills (Google Sheets, Excel, Data Studio, etc.) Comfortable in a fast-moving, multi-project environment Excellent communication and coordination skills Fluent in Bahasa Indonesia and English (basic)

Preferred Skills Experience with TikTok or Shopee campaigns (livestreaming, content, or ads) Background in working with fashion, beauty, FMCG, or tech brands Familiar with basic digital marketing metrics and tools (e.g., Meta Ads, TikTok Ads)