Manager Operasional

We're looking for a Junior / Senior Operational Manager to join our fast-growing F&B and Game Center business. Currently, we operate 5 stores in Tanjungpinang with a team of 50+ employees, and we're preparing for further expansion, including Batam. This is not just a "maintain the operation" role. We're looking for someone who can build systems, improve operations, lead people, and grow together with the business.

Key responsibilities :

• Oversee daily operations across our stores
• Manage and coordinate a team of 50+ employees
• Maintain operational standards, discipline, service quality, and productivity
• Develop and improve SOPs, systems, and administrative processes
• Identify problems quickly and make practical decisions to solve them
• Monitor store performance and report operational issues
• Help build systems that can be replicated as we expand
• Coordinate between management and store teams
• Support the opening and setup of new locations, including future expansion to Batam
• Make sure the business keeps running efficiently while continuing to grow

About you

• Based in Tanjungpinang
• Previous experience in F&B, retail, entertainment, hospitality, gaming, or similar operations is a plu
• Able to adapt to our working culture and systems
• Comfortable building operational systems from the ground up
• Strong administrative and organizational skills
• Disciplined, firm, and responsible when managing teams
• Fast and practical in solving operational problems
• Good leadership and people-management skills
• Strong communication skills — professional but also easygoing and fun to work with
• High mobility and willing to move between stores when needed
• Owns a motorcycle for operational mobility

Skills: Resource Allocation, Business Process Optimization, Project Management, Key Performance Indicators (KPI), Teamwork, Operational Strategy, Data Analysis, Process Improvement